Got
Questions?

Frequently Asked Questions

Here are some questions we often get asked by parents before they book camps with us. You may be able to find the answer to your own question here. If not, please feel free to contact us at +65 68087324 or email us at info@xclcamps.com. We would love to hear from parents!

General

Camp bookings must be made by a parent or guardian, as all communications—including the welcome email—will be sent to the registered email address.

Once your booking is completed, a confirmation email with the invoice will be sent to the registered email. Please check your spam/junk folder if you do not receive it, and contact us if needed.

Group bookings are also welcome. For assistance, please contact Jasmin Kaur at j.kaur@xwa.edu.sg.

Booking closes one week before the start of each camp, but due to high demand, we suggest booking early to avoid disappointment. If you are looking to make a booking less than a week before camp starts, do give us a call at +65 68087324 or send us an email at info@xclcamps.com.

Yes, your child is welcome to join. However, some camps may be better suited to different levels of English proficiency. Please email us at info@xclcamps.com, and we will be happy to guide you in selecting the most suitable camp.

Yes, you can. Changes in bookings are allowed 10 days before camp starts. It will have to within the same period during Summer or Winter break.

If a camper is absent for an entire week due to illness, a full or partial refund for that week may be considered upon submission of a valid medical certificate. Refunds will not be provided for individual missed days.

Not to worry. We will have a nurse onsite. She will contact you if your child needs to go home.

No you do not need to book all the weeks. You are able to book the weeks that suit’s your child’s availability.

All of the childrens’ meals are served in a covered canteen, which keeps them dry in the event of rain.

We do offer an allergy menu for kids who need it. Our camp meals are strictly based on no nuts, no pork and no lard. Please provide us with the necessary details or send us an email at info@xclcamps.com

Yes. We will be sending out essential information to parents, such as, Activity Timetables, Bus Service and Food Menus. Information will be sent one week before camp starts.

An easy and convenient transportation service from central locations are available for all camps. The pick-up & drop-off points include Newton, Novena, Orchard, Tanjong Rhu, Farrer Road, Buona Vista & Holland Village. For more information on pick up and drop off locations please click here.

For this dedicated and safe bus service, the charge is $120 per week for each child. Do note there will need to be a minimum of 6 riders for the route to be confirmed.

Yes, we do require our kids to be potty trained.

Yes, we do offer vegetarian meals. For children who do not eat beef on the day beef is served, we will provide your child with a vegetarian meal. We do not serve pork and lard on camp. Please do indicate this when making a booking for your child.

Yes, it is very important to give us an up to date emergency contact number or guardian, if you are away.

Once the bank has received your payment, we will receive a confirmation from the finance department. We will then send you a receipt. We will send an email one week before the camp starts on what to bring and where to go.

It is our policy not to exclude any child due to special needs, wherever possible. The needs of each child vary, so decisions are made on a case-by-case basis, depending on the level of support each individual child requires to enable them to fully participate in and enjoy activities at XCL Camps. We request that parents of children with special needs contact our XCL Camps Team at info@xclcamps.com to discuss how we can best accommodate their child, and consider whether any special arrangements need to be made.

We will send you the confirmed bus timings one week before the camp starts.

We only offer a 10% early bird discount, which applies to each individual booking.

For campers attending indoor camps, you will only need to pack a water bottle and an extra face mask.

For campers attending camps such as Multi Activity or Xsports Academy, you will need to pack a water bottle, goggles, sunscreen, hat, extra pair of clothes, swimsuit and towel.

We do not have a strict dress code. However, we do recommend covered shoes or trainers especially if they are doing sports.

All our bookings can be made via our Microsoft online form. Please view the Camp Schedule Page to make a booking. If you are having trouble signing up please contact our team who will be happy to help, +65 68087324 or email us at info@xclcamps.com.

The week before camp, we will send you the phone numbers for your XCL Camp Manager. It is their responsibility to ensure that every child has the best experience possible at XCL Camp.

The payment options available are Cheque, Bank Transfer, Credit Card, or by PayNow (Singapore based customer).

This website uses cookies to improve user experience. By using our website you consent to all cookies in accordance with our Privacy Policy.